Extended Auto Warranty Blog

Happy New Year!

Michael Case — Sun, 01 Jan 2012 14:28:24 +0000

The Harold Zeigler Auto Group wishes a very Happy New Year to all!

Buy Now! Price Increases Scheduled for Ford & Chrysler Service Contracts!

Michael Case — Wed, 21 Dec 2011 10:18:47 +0000

New Year’s price increases are scheduled for all Chrysler and Ford Extended Service Plans. If you currently have a quote in the system, now is the time to purchase before the new pricing goes into effect. All quotes prior to January 1st, 2012 will be purged from the sites. mc

“How do I know that my Ford ESP plan is active?”

Michael Case — Mon, 28 Nov 2011 07:34:11 +0000

When a customer purchases a Ford ESP plan online at www.ZeiglerFordESP.com, they often expect to receive documentation by mail; however, since Ford does NOT mail out plan provisions (these are provided under the document library link on the homepage of our website) they do want to know how to confirm that this coverage has actually been entered into the Ford system. There are several ways to confirm coverage: a) ask your local Ford dealer to look up your ESP plan the next time you visit the service drive; or b) call Ford ESP HQ direct at (800) 521-4144 for instant confirmation. I personally would like to see Ford mail out a “Welcome to Ford ESP” letter to every new customer – maybe in the future! mc

Harold Zeigler Auto Group Launches New Site!

Michael Case — Wed, 14 Sep 2011 20:35:22 +0000

The Harold Zeigler Automotive Group Launches new Zurich Vehicle Service Contract website: http://www.zurichautowarrantys.com. Please visit us and receive an instant promotional code: 9ZAW50. mc

Chrysler Service Contracts Adds “Extension” Plans

Michael Case — Fri, 19 Aug 2011 15:07:48 +0000

Chrysler Service Contracts now offers one year extension plans for those customer wanting to extend their current service contracts without having to purchase another major term plan. The vehicle must be within 1 year of its current contract expiration.

Ford ESP Cancellation Process

Michael Case — Tue, 14 Jun 2011 13:57:32 +0000

If you have a Ford ESP plan and have traded your vehicle in or simply want to cancel the contract, a request in writing must be sent via email, fax or mail to our office. Please include the VIN number and any supporting documentation such as the “trade-in odometer” statement as this is used to calculate the refund amount. Once received, we will process the refund and after verifying that a credit will be issued, will mail out a refund check within 1-2 business weeks. You may inquire about the potential refund amount by calling Ford ESP HQ directly at (800) 512-4144. mc.

Chrysler Maximum Care Service Contract

Michael Case — Thu, 24 Mar 2011 16:44:31 +0000

If you truly want a “bumper-to-bumper” warranty, referred to as exclusionary coverage, you will want to consider the Chrysler Service Contract called Maximum Care. This plan will cover everything mechanical and electrical, or well over 5007+ components. The items not covered, the exclusions, are the maintenance items such brakes, rotors, wiper blades, tires, oil changes, etc. Also not covered are glass, plastics, moldings, body panels and weatherstripping. So when considering which plan is correct for you, if the difference in price is not too overwhelming for your budget, opt for the Chrysler Maximum Care service contract. Consider this: in the event of a repair, just one item not covered under a lesser plan may have paid for the difference in price for the best plan available from Chrysler – Maximum Care.

Chrysler Service Contracts Inspection Process

Michael Case — Sat, 12 Mar 2011 13:21:07 +0000

When you have a vehicle that is outside of its original factory warranty (3/36), and you would like to purchase extended warranty coverage, there may be a used vehicle inspection required. If so, you may download the Chrysler Used Vehicle Inspection Checklist from the ‘Document Library’ on the homepage of our website at www.chryslerfactoryplans.com , take this into any Chrysler Dodge Jeep dealer service department, and they will complete the form . This ususally costs approximately 1 hour labor rate or $80 -$120 and takes about 1 hour. You should then fax the inspection form along with the receipt to our attention at (630) 566-4197 for review and approval. If anything has been identified as needing attention or repair, this must be completed and the repair receipts faxed back to authenticate. The inspection process may seem like a hassle but it protects the customer from having claims denied due to pre-existing conditions and protects Chrysler from ‘reconditioning’ vehicles that normally would not qualify for service contract coverage. mc

Welcome www.ZeiglerFordESP.com!

Michael Case — Wed, 19 Jan 2011 20:49:07 +0000

We have completed the maintenance to our website and http://www.zeiglerfordesp.com/ is now up and running! The Zeigler Automotive Group appreciates all of our customers and visitors for their patience…mc.

Claims Process When Not At Dealer

Michael Case — Sun, 16 Jan 2011 01:55:55 +0000

If you find yourself broken down, and luck has it, you are nowhere near any factory dealer, you need to keep a few important points in mind. First, if you do not let the service facility you do end up at know that you have a Chrysler or Ford service plan, you may have to pay for the repair up front – and then get reimbursed from the manufacturer. Second, if you don’t have your service contract information available, you won’t have anything to give the repair shop to verify your information and coverage (keep a copy of your plan provisions in your glove box). So here’s the key: Let the repair shop know that you are going to make a claim against the factory service contract and that they need to call Chrysler or Ford authorizations prior to working on your vehicle. Doing so will expedite the payment of the claim for the repair shop,but more importantly, insure that you don’t have to pay out of pocket for repairs and get reimbursed which can take up to 90 days.